FAQs
Home
Shop
Checkout
0Wishlist
Account

Welcome to ITMEGA

Store Locator
Order Tracking

You have no recently viewed item.
0
New
Hot
Sale
  1. Home
  2. FAQs
Help Center

How can we help you today?

Quick answers about ordering, delivery, warranty, payments and more. Search below or pick a topic to get started.

General

6 questions

Products

4 questions

Refunds

4 questions

Ordering & Delivery

3 questions

Technical Support

3 questions

Security & Privacy

2 questions

Account & Orders

2 questions

Warranty & Repair

2 questions

Contact & Support

2 questions

Other Policies

2 questions

General

Payments, shipping & ordering basics · 6 questions

We accept major credit cards (Visa, MasterCard), and bank transfers.

Yes, we offer free shipping within Colombo City Limits. Shipping costs and delivery times may vary for orders outside of Colombo.

You could track your order from the website with your logins.

Yes, all our products are brand new unless stated otherwise in the product description and comes with warranty.

Yes, we offer bulk discounts on select products. Please contact our sales team for more information.

Yes we do supply any IT related products to our customers. We could also import same for you depending on the product and order qty. Please contact sales for more details.

Product Specific

Warranty, returns & licences · 4 questions

Our products come with a standard manufacturer’s warranty, typically ranging from 1 to 3 years depending on the product and brand. Specific warranty details are provided on each product page.

We do not accept returns for change of mind. Please review product specifications carefully before placing an order.

For technical support, please contact our customer service team with your order details and issue description. We’ll assist you promptly.

Software licenses are included where specified in the product description. Please check product details for information about included software.

Refund Policy

When and how refunds apply · 4 questions

We do not offer refunds unless we have sent you the wrong product. In such cases, we will arrange to deliver the correct product and pick up the incorrect product at our expense, provided the package is unopened.

However in case of non availability of the ordered product, I-Net will refund payment in full to the ordered credit card account.

If you receive a faulty product, it will be repaired or replaced under the terms of the manufacturer’s warranty. No refunds will be provided for faulty products.

Please contact our customer service team within 7 days of receiving the product. We will guide you through the return process and arrange for the correct product to be delivered.

Yes, you can return an opened product if it is faulty within the warranty period but refunds will not be provided. Please contact us for instructions on how to proceed with the return.

Ordering and Delivery

Delivery times, changes & tax · 3 questions

Delivery times vary depending on your location and the product availability. We provide estimated delivery times during checkout.

Changes or cancellations may be possible if your order has not yet been processed. Please contact us immediately to request changes.

No we do not charge sales Tax, except for Taxes specified by Government of Sri Lanka.

Technical Support

Setup, installation & extended cover · 3 questions

Technical support after the warranty period may be available for a fee. Please contact our customer service team for more information.

Yes, extended warranty options may be available for certain products. Please inquire with our sales team for details on extended warranty plans.

We offer setup and installation services for select products. Please check the product description or contact our sales team for more information.

Security and Privacy

How we protect your data · 2 questions

Yes, we use industry-standard encryption technology (SSL) to protect your information. No credit card information is stored in our system except the IPG system that is used by us.

We do not sell or share customer information with third parties except as necessary to fulfill your order (e.g., with shipping carriers).

Account and Order Management

Accounts and order status · 2 questions

Yes, you can create an account on our website to track orders, manage preferences, and access order history.

You can check the status of your order by logging into your account on our website or by using the tracking number provided in the shipping confirmation email.

Warranty and Repair

Repair times & shipping costs · 2 questions

Repair times vary depending on the nature of the issue and product availability. Our customer service team will provide an estimated repair time-line upon receipt of your product.

Yes, we cover shipping costs for sending the product to our service center for warranty repairs. However, customers are responsible for shipping costs when sending products back to us.

Contact and Support

Reach our team & opening hours · 2 questions

You can contact our customer service team via e-mail at service@darkslateblue-gnu-453682.hostingersite.com or through the contact form on our web-site.

Our customer service team is available Monday to Friday from 10.00 a.m. to 6.00 p.m.. We strive to respond to all inquiries promptly.

Additional Policies

Trade-ins & shipping damage · 2 questions

We may offer trade-in programs for certain products. Please check our web-site or contact our sales team for information on current trade-in offers.

If your product arrives damaged, please contact us immediately. We will arrange for a replacement or refund depending on the situation.

Still have questions?

Our team is happy to help — Monday to Friday, 10.00 a.m. to 6.00 p.m.

Contact Us
service@darkslateblue-gnu-453682.hostingersite.com